Frequently Asked Questions


Need help now? Please call 416-AIRPORT (toll free 1-866-207-1690) or message us on Twitter 24/7 for:

- time sensitive questions about upcoming travel within 72 hours
- assistance if you are currently at Toronto Pearson
Contact Us

Customer Service Department Business Hours
0700 – 1600 Monday-Friday (excl. Holidays)

Use our online feedback form and a member of our Customer Service team will get back to you within regular business hours.

Contact Customer Service





Toronto Pearson’s Lost and Found Hours of Operation is 0900 - 1900, Monday- Saturday. Closed Sunday. We are located in Terminal 1 Ground Level between doors R and S.

Contact Lost & Found

If you need immediate assistance please contact the Toronto Pearson Airport Information Call Centre at 416-AIRPORT or toll free at 1-866-207-1690.