FAQ

Toronto Pearson lost and found
The Toronto Pearson Lost & Found office is located at Terminal 1, Ground level between doors R and S. Hours of Operation are 0900-1900, 7 days a week.  ...
Wed, 13 Dec, 2017 at 8:30 AM
Lost or Damaged Baggage or Luggage
At Toronto Pearson all baggage handling functions are carried out by your airline. Should you need assistance in locating checked baggage that did not arriv...
Tue, 22 May, 2018 at 1:51 PM
Wheelchair and Mobility Assistance
Mobility assistance is available to all passengers at Toronto Pearson. This service is provided by your airline. In order to arrange for assistance durin...
Tue, 22 May, 2018 at 2:31 PM
Carry-On Baggage: Guidelines/Restrictions
Security screening services are provided by the Canadian Air Transport Security Authority (CATSA). For restrictions regarding items you are permitted to ta...
Tue, 22 May, 2018 at 1:51 PM
Visitor Tax Refund
If you are a non-resident visitor to Canada, you cannot claim a rebate of the goods and services tax/harmonized sales tax (GST/HST) that you paid for all p...
Tue, 22 May, 2018 at 2:15 PM
US Customs and Border Protection
Flights departing to the United States will clear U.S. Customs andBorder Protection in Toronto. This means you arrive in the United States as adomestic pass...
Tue, 22 May, 2018 at 1:57 PM
Taxi and Limo Information
Toronto Pearson has licensed taxi and limousine services that operate out of both Terminal 1 and 3. Authorized taxi and limousines have pick up locations at...
Wed, 23 May, 2018 at 10:31 AM
Flight Information
For arrivals and departures information, please see our Flight Schedule.  If you have additional flight-specific questions, please contact the airline direc...
Wed, 18 Jan, 2017 at 12:18 PM
Duty Free Shopping Information
Our Duty Free stores are available for all international departing flights. For a complete listing of our Duty Free offerings including operating hours, se...
Tue, 22 May, 2018 at 2:44 PM
Public Transit
Toronto Pearson is close to several major transit routes, so it is served by four public transportation systems: Brampton Transit, GO Transit, MiWay and Tor...
Wed, 18 Jan, 2017 at 12:20 PM