FAQ

Toronto Pearson lost and found
The Toronto Pearson Lost & Found office is located at Terminal 1, Ground level between doors R and S. Hours of Operation are 0900-1900, 7 days a week.  ...
Tue, 2 Oct, 2018 at 11:40 AM
Lost or Damaged Baggage
At Toronto Pearson all baggage handling functions are carried out by your airline. Should you need assistance in locating checked baggage that did not arriv...
Mon, 4 Jun, 2018 at 7:36 AM
Wheelchair and Mobility Assistance
Mobility assistance is available to all passengers at Toronto Pearson. This service is provided by your airline. In order to arrange for assistance durin...
Tue, 22 May, 2018 at 2:31 PM
Carry-On Baggage: Guidelines/Restrictions
Security screening services are provided by the Canadian Air Transport Security Authority (CATSA). For restrictions regarding items you are permitted to ta...
Tue, 22 May, 2018 at 1:51 PM
US Customs and Border Protection
Flights departing to the United States will clear U.S. Customs and Border Protection in Toronto. This means you arrive in the United States as a domestic pa...
Thu, 18 Oct, 2018 at 2:21 PM
Taxi and Limo Information
Toronto Pearson has licensed taxi and limousine services that operate out of both Terminal 1 and 3. Authorized taxi and limousines have pick up locations at...
Thu, 24 May, 2018 at 9:21 AM
Flight Information
For arrivals and departures information, please see our Flight Schedule.  If you have additional flight-specific questions, please contact the airline direc...
Wed, 18 Jan, 2017 at 12:18 PM
Duty Free Shopping Information
Our Duty Free stores are available for all international departing flights. For a complete listing of our Duty Free offerings including operating hours, se...
Tue, 22 May, 2018 at 2:44 PM
Public Transit
Toronto Pearson is close to several major transit routes, so it is served by four public transportation systems: Brampton Transit, GO Transit, MiWay and Tor...
Wed, 18 Jan, 2017 at 12:20 PM
Unaccompanied Minor
Many airlines offer assistance to minors travelling alone and will escort them from check-in here in Toronto, through baggage pick up at their destination. ...
Wed, 18 Jan, 2017 at 12:21 PM