The Toronto Pearson Lost & Found office is located at Terminal 1, Ground level between doors R and S. Hours of Operation are 0900-1900, 7 days a week. Due to extremely high volume of inquiries we strongly recommend you visit the Lost and Found office , for faster service. Otherwise, please fill out the form by clicking here. Item are securely stored in the Lost and Found office for 30 days from the date the item is turned into us. Please note that the Toronto Pearson Lost & Found Office will not be able to assist passengers who have lost passports, Nexus cards, items on airplanes (including lost luggage) or on the UP Express train.
For those passengers who have lost the following items:
- Passport: ALL lost passports found at the airport are turned into the Canada Border Service Agency, please contact them at their dedicated number at Toronto Pearson 905-676-5380
- Nexus Cards: ALL lost Nexus cards found at the airport are turned into the Nexus office, please contact them directly at 905-676-3477
If you have lost an item:
- On an airplane (including lost luggage) must contact the airline directly.
- On the UP Express: Must file a Lost & Found report at https://www.upexpress.com/CustomerSupport/LostFound