At Toronto Pearson all baggage handling functions are carried out by your airline. Should you need assistance in locating checked baggage that did not arrive on your flight, or to report damaged baggage, you are advised to contact your airline directly. For a list of all airlines that operate at Toronto Pearson, and their contact information, you may find this information on our website at the following link: https://torontopearson.com/en/flights/airlines-destinations/#